Who is Kidwell's Kleaning? Most Frequently Asked Questions!
Frequently Asked Questions:
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Will I need to provide Kidwell’s Kleaning with equipment or products?
We provide everything needed except for waste bag liners. If you would like a specialty cleaner used, you may leave it on the kitchen counter top for us to use.
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Are Kidwell’s Kleaning employees covered by a company insurance policy if they get hurt or if anything were to get broken?
Yes we are! We carry Workman’s Compensation, General Liability, and a Bond on all employees. We are happy to give out certificates of any or all insurances on request.
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Does Kidwell’s Kleaning pay taxes on their workers?
Yes we do, all cleaners are employees of Kidwell’s Kleaning and all taxes are paid by the cleaning service.
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Does Kidwell’s Kleaning perform background checks on their employees?
We sure do! We perform a thorough criminal background check on all employees. The safety of our customers is very important to us.
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Do I have to leave detailed instructions each time Kidwell’s Kleaning cleans?
Nope! We will customize the cleaning according to what you would like us to do on your own work order. We start with a standard list of everything we do each time. If you would like to add, subtract, or change anything on the list, just let us know. We have a customized information sheet on all our customers just for this purpose!
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Under what circumstances would Kidwell’s Kleaning need to reschedule appointments and how often does this happen?
We may have to reschedule cleaning due to poor weather conditions or on designated holidays.
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If I need to cancel or reschedule an appointment, will I be charged a fee?
We do ask for 48 hours for cancellations. We also ask to receive as much notice as possible for your scheduled events such as being out of town, etc. This allows us to have time to find a replacement. The fee for lock outs and for last minute cancellations is $50.00. Otherwise, we will try our hardest to reschedule your cleaning around the conflicting obligations.
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Why should I hire Kidwell’s Kleaning over the other competitors?
We are a local Frederick cleaning service and hire only the best employees. As stated previously, we perform background checks on our employees. Also, we only hire qualified and legal candidates, train extensively, and offer benefits, provide uniforms and company vehicles. We pride ourselves in offering quality employment to our staff, which keeps turnover extremely low. We are easily accessible and we care about maintaining a great cleaning service reputation. Our goal is to become the best cleaning service in all of Frederick!
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Will the same person/people be cleaning my home every time?
We try our hardest, but on occasion when an employee is sick, on vacation or on maternity leave, there may be a change in the team.
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Does Kidwell’s Kleaning offer green cleaning?
We certainly do. If you are interested in green cleaning products, just let us know. We will accommodate your request.
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How long has Kidwell’s Kleaning been in business?
We have been in business since 1990, over 27 years!
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How does Kidwell’s Kleaning handle complaints or concerns?
We encourage complaints or concerns to be called in immediately so we can address them promptly. Communication is at the heart of the cleaning service. We
never want customers to feel reluctant about calling in a concern.-
Would I need to lock up my pet?
We only ask that intimidating pets be put in a crate or outside. If there is a chance that your pet may escape while we bring in our supplies and equipment, please let us know so that we can add it to your information sheet.
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Do I have to give my key out?
No you don't, we leave entry into our customers’ homes completely up to our customers. However, if we do not have a key and the customer forgets, the $50.00 lock out fee would apply.
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Can I add “extras” to my regular cleaning?
Definitely! We only ask you call the office ahead of time so that we may schedule the extra time into the schedule. Many customers have us do a “spring cleaning” once or twice a year. We will supply you with a list of spring cleaning options for you to choose from. And if you do not see something, just let us know and we will happily accommodate your request.
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How many employees does Kidwell’s Kleaning maintain?
We usually have between 12 and 14 employees. Although it is a small service, we maintain a high quality cleaning service with an emphasis on customer service.
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How do I make payment?
Our customers either leave a check in an envelope labeled “Kidwell’s Kleaning” on the kitchen counter top or we are able to bill your credit card if that is your preferred method of payment.