Are you looking for a cleaning service? Ask some questions for the best possible fit! Not every cleaning service is suited for every type of customer. To avoid heartache later, better to do a little research in the beginning! Here are a few questions to start with.
- Are you looking for fully insured and bonded cleaning service? This is important. If a company is not fully insured and bonded, you could be opening yourself up for disaster. What if the person who is cleaning were to get hurt in your home? What if something is stolen? What if something is broken? I know some are not worried about all this, but if you are, you will want to make sure the cleaning service you hire is legitimate and has at least liability insurance in case something happens in your home, workman’s compensation insurance in case someone gets hurt in your home, and also a bond in case something “goes missing” in your home. If the cleaning service doesn’t carry insurance, you may be opening yourself up to some liability. Good companies who are serious about what they are doing will usually carry all necessary insurances.
- How does the cleaning company find their employees? Do they do background checks or drug testing? Is a training process in place? These are very insightful questions to ask.
- Is the cleaning service a smaller cleaning service or is it a bigger cleaning service? For instance, perhaps the smaller cleaning service is a good fit looking for regular high quality cleanings, but a larger cleaning service may be better at having more flexibility when scheduling. If you are a customer that entertains a lot, travels a lot, need to cancel a lot or just may need more flexibility in the scheduling-maybe a bigger service with that flexibility is a better fit for you? If you are a customer who just wants their home cleaned the same time every 2 weeks or month, maybe a smaller company is a better fit for you. Best to weigh all the options ahead of time!
- Is it important to you to have the exact same cleaning people in your home every single time? This can be tricky for any cleaning service I believe, but if that is your top priority, it is best to explain that to the cleaning service you are looking to hire to see if that is something that can be accommodated.
- How well does the cleaning service handle complaints? Are they open minded and seem to want open feedback (even if you are not “feeling the love”), or do they get annoyed when complaints are made? Hopefully, you won’t ever have to find out, but this can make all the difference in the world. And what happens when there is a complaint? How will it be handled? Can you go online and fill out an evaluation on your cleaning? Can you call the office without feeling intimidated? Can you send an email to the office to let them know about things? Will a quality control supervisor be coming out to your home to check the work sometimes? Lots of things to think about!
- Does the cleaning service like to work in an empty house or does it matter? And what about pets? If you are used to being home all day, can you be there while the home is being cleaned? Is the cleaning service “pet friendly”?
- Will the cleaning service be using your supplies and equipment or will they provide everything needed for the job? And what if you would like a certain cleaning product used? Are they willing to do that or no? Good questions to know the answers to ahead of time.
I think it is better to put a little work into finding the right cleaning service for you in the beginning instead of rushing the whole process.
I hope this can be of help to you should you ever find yourself looking for a cleaning service!