I’m convinced it is inevitable, accidents happen. Especially in the cleaning industry! When cleaning 15-20 homes per day (and wearing slippery nitrile gloves), it just happens. How do we handle it?
That is where we try to shine. We hold frequent meetings to explain the importance of taking responsibility. Once we acknowledge the accident, we then try to fix the broken item or replace it. However, our first line of action is to acknowledge it.
I truly think no matter who is cleaning, these unfortunate things happen on occasion. When handled properly, trust can be built up during these unfortunate situations and even better professional relationships can be had!